International Shipping Disclaimer
- You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
- As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Dear UK Buyers!
Anything worth over £15 which is imported to the UK from a non-EU country is likely to be subject to VAT at 20% of the item value, plus an additional handling fee. You might be required to pay this upon receipt of your package. This hefty tax is imposed by your government. We have nothing to do with it, nor are we responsible for paying it. We are not able to mark your item as “gift” or mark it at a lower value, as that would be considered fraud. While many of our items are shipped from within the EU (and clearly marked so) please do take this into consideration when purchasing items that are shipped from US. If ever in doubt, ask us! Thank you for understanding!
If you require products delivered by a certain date, please email email@example.com to verify your product availability. STRATONAUT Shop does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
STRATONAUT Shop is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
STRATONAUT Shop cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.