Shipping policy

SHIPPING TIME & DELIVERY

Most orders placed Monday through Friday before 2 PM CST will be shipped within 2-3 days. While delivery times can vary by country, it typically takes between 3-21 days for you to receive an order. If you require express shipping or delivery by a specific date, please contact us via team@stratonaut.shop prior to placing your order to verify your product availability. STRATONAUT Shop does not guarantee at any time a certain delivery date or time frame for delivery for any product or order.

CUSTOMS DUTIES
International orders may be subject to customs duties, which are tariffs or taxes charged by the destination country. In the event that customs duties are due, the courier company/local post office will contact the customer to collect the duties before making a delivery. Customs duties are not included in the price of our products and are in addition to the cost of international postage. When you place an international order, you are responsible for paying any inbound duties which your local customs authority deems appropriate. The amount of customs duties charged varies depending on what you order and on local regulations. STRATONAUT Shop is not responsible for reimbursing customers for customs duties, tariffs or taxes.

CUSTOMS INSPECTIONS
International orders may be subject to customs inspections. STRATONAUT Shop is not responsible for delays caused by inspections. When a package arrives in its destination country and is being inspected by customs, tracking information may no longer be updated. Contact your local post office for the most recent updates.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

SHIPPING TERMS

STRATONAUT Shop is not responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.